American Express Jersey Assurance was a new service that launched on TV, in print, in social, and during a live NBA game broadcast. Fans were fed up with paying a fortune for their favourite NBA player's team shirt, then being forced to pay out yet again when he switched teams. So American Express teamed up with the NBA and sports store Fanatics to launch Jersey Assurance: fans who bought NBA jerseys would get a new shirt FREE if the player changed teams within 90 days of purchase.
The ad features two main visual elements: a magazine with sports content and an open letter format addressed to NBA stars. The Jersey Assurance service is emphasized, offering fans a way to replace jerseys if their favorite players change teams within 90 days. The tone is supportive and resonates with the sports community. The design is modern, with a focus on the partnership between American Express, the NBA, and Fanatics to deliver this unique service. The open letter invites NBA players to inform their fans about this service, highlighting American Express's commitment to customer satisfaction and community support.